PFC Group Ltd
Returns Policy

Standard Policy

In the unlikely event you are not entirely happy with your stock product purchase you can return it to us.
 

If your order was for specially printed items, it can only be returned subject to the PFC Group Ltd Terms of Business.
 

Please contact sales@pfcgroup.co.uk with the reason for the return and we will arrange a Returns Authorisation Number. We must insist that you return the goods within 7 days of receiving them. You are responsible for the cost of returning the goods.
 

The returned goods must be in sealed boxes and perfect condition when they arrive back with us. Once the goods have been inspected and we are satisfied with their condition, we will issue a full refund excluding outgoing carriage costs. Please let us know if you prefer replacement goods.
 

The returned goods must be in sealed boxes and perfect condition when they arrive back with us. Once the goods have been inspected and we are satisfied with their condition, we will issue a full refund excluding outgoing carriage costs. Please let us know if you prefer replacement goods.
 

Printed Items

Goods which are printed to your order will be subject to the following additional provisions:-

  1. Printers conditions with regard to quantity variations shall apply, but you will not be required to accept quantities which are 10% more or less than the amounts ordered;
  2. Where proofs are submitted for your approval, you are responsible for ensuring that all errors are corrected. Additional charges may be made if you fail to do so, or if further proofs are required. If you do not specify the style, typeface or layout, additional charges may also be made if you require changes. Proofs must be approved by returning the original or copy to us by post or fax;
  3. If you require expedited delivery of goods printed to your order without approving a proof, you will be liable to pay the full price for the goods, notwithstanding that errors may occur;
  4. You will indemnify us in respect of any claims, costs and expenses we may incur, arising as a result of any infringement of copyright, patent, design or other intellectual property right, or as a result of the publication of any said libellous or illegal material.

 

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